FAQ
FAQ – Orders, Shipping, and More
Order Placement
How do I place an order?
To place an order, browse our online store, select your desired products, and add them to your cart. Proceed to checkout, enter your shipping details, and complete payment. Once confirmed, you'll receive an order confirmation via email.
What payment methods are available?
We are actively working on implementing various payment methods.
Can I pay for merch with SQR tokens?
Currently, we do not accept SQR tokens as a form of payment. However, there might be a possibility to win a bonus code based on your activity and other requirements. Stay engaged in the community for upcoming details!
Are there any discounts for SQR holders or active community members?
Currently, we do not have any discounts. We may offer exclusive discounts or bonuses for active community members. Keep an eye on community announcements for updates.
Can I change or cancel my order after placing it?
Orders are processed quickly, so changes or cancellations may not be possible. If you need to modify an order, contact support as soon as possible.
Shipping and Regions
Which countries do you ship to?
We ship to most countries worldwide! You can check available shipping destinations at checkout.
How long does shipping take?
Shipping times vary depending on your location and the selected shipping method. Estimated delivery times are displayed at checkout.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. Use it to monitor your shipment’s status.
Is there free shipping for orders over a certain amount?
Free shipping may be available for orders above a certain amount. Check promotions or announcements for updates.
Returns and Exchanges
Can I return or exchange an item?
Yes, returns and exchanges are accepted under certain conditions. Items must be unused and in their original packaging.
How long do I have to request a return?
Return policies depend on Shopify and Printful guidelines. Typically, you have a set period (e.g., 30 days) to request a return.
What should I do if I receive a defective or incorrect item?
If you receive a defective or incorrect item, contact support immediately. We’ll arrange a replacement or refund.
Support and Contacts
How can I contact support?
Use the Contact Us form on our website to submit a request.
What should I do if I have an issue with my order?
If your order has shipped and you have a tracking number, please contact the local post or shipping provider first. If further assistance is needed, reach out to our support team.
Where can I find news about new collections?
Subscribe to our newsletter to stay updated on the latest drops and new collections.
Additional Questions
Will there be any drops or other bonuses when purchasing merch?
This is still to be determined. Stay connected with the community for updates.
Can I order merch with my own MagicID print?
Follow updates in the community chats! There will be opportunities to suggest your own designs for possible inclusion.